Win Back Low Ratings: Voucher Base Recovery Workflow

Created by Team Momos, Modified on Thu, 28 Nov, 2024 at 2:09 PM by Team Momos

Voucher-Base Recovery Workflow

You’ve received a negative rating on Google or Yelp. Momo’s voucher recovery flow can help you turn things around by automating personalized win-back responses, making it easy to regain customer trust quickly.

TABLE OF CONTENTS

Voucher-Base Recovery Workflow
Setting Up Your Workflow
How It Works

Setting Up Your Workflow

Step 1: Create Your Winback Form

Win-back forms are designed to gather valuable feedback and re-engage customers who’ve left negative reviews. These forms are only shareable for low-rated reviews.

You can tailor the form’s layout and include custom questions to gather more detailed feedback.

Step 2: Create Your Offer

There are different types of offers you can use, such as free items, fixed discounts, or percentage-based discounts.

We recommend tailoring offers based on the specific feedback received.

For Example:

Category-based offers:

Food quality issues: Offer a discount or a complimentary meal voucher to encourage a return visit.
Service-related issues: Provide a free appetizer or drink with their next order as a gesture of goodwill.

Rating-based offers:

1–2 Star Ratings: Offer a 15% discount to encourage the customer to give your business another try.
3 Star Ratings: Provide a 5% discount as a small incentive to improve their experience.
4–5 Star Ratings: No discount is usually necessary unless the feedback highlights a significant concern. In these cases, focus on a thoughtful follow-up to maintain a positive relationship.

You can learn more about offers here:

Step 3: Create Your Recovery Automated Response Rule

You can configure an auto-response rule to target low ratings, ensuring that any low-rated feedback automatically receives a reply with the link to the win-back form included.