Streamline feedback management with auto-response and auto-resolve. Auto-response uses pre-made messages or Alfie, your customer experience copilot, with flexible triggers by platform, location, brand, rating, and review type. Auto-resolve ensures select feedback is automatically resolved so you can focus on what matters most, while delay triggers and multiple custom replies keep interactions authentic.
TABLE OF CONTENTS
- Where to find Automations
- How can I set it up?
- How are responses added to the library?
- Editing or removing rules
Where to find Automations
Access to automations is limited to admins. Go to the sidebar, under Care, select Tools, then click Automation.
How can I set it up?
These walkthroughs will guide you in setting up automation rules. The process is generally the same, with extra steps only where the feedback type requires them.
Reviews
Surveys
Cases
Direct Messaging
How are responses added to the library?
Adding and updating the auto-responses
Editing or removing rules
Rules can be updated or removed anytime. On the far right, click the pencil icon to update or the bin icon to delete it.
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