What is Momos AI Chatbot?

Momos AI Chatbot is a clever tool powered by artificial intelligence. Momos AI Chatbot offers a comprehensive solution for managing and responding to queries, feedback, and inquiries across popular social media platforms like Facebook and Instagram.

TABLE OF CONTENTS

• What is Momos AI Chatbot?
  • What Momos AI Chatbot Can Do for You
  • Locating Momos Chatbot
  • Setting up Momos Chatbot
    • Select Your Brand
    • Greetings Message
    • Frequently Asked Questions
    • Adding Custom Categories
    • Resolution Question

What Momos AI Chatbot Can Do for You:

Easy Integration: Momos AI Chatbot works smoothly with your favorite messaging apps such as Facebook and Instagram. This means you can reach out to us wherever you are, all in one place.

Personalized Assistance: Say goodbye to generic replies! Momos AI Chatbot understands your questions and feedback and gives you personalized responses, making it feel like you're talking to a real person.

Always Available: Need help in the middle of the night? No problem! Momos AI Chatbot is here for you 24/7. Get quick answers to your queries anytime, anywhere, ensuring you're always taken care of.

Locating Momos Chatbot:

Momos Dashboard > Navigation Bar > Tools > Automation > Chatbot For Direct Messaging

Here is the Chatbot Builder Dashboard:

You can customize your Greeting, FAQs, create Custom Question Categories, Resolution and Agent Handover messages. We will go through this one by one.

There is a toggle at the top to turn on and off your chatbot:

Setting up Momos Chatbot:

Select Your Brand:

Greetings Message:

You can customize the Greeting Message in the text box.

You can see the Chat Preview when you scroll down:

Frequently Asked Questions:

Common questions asked by customers. These will serve as triggers for the chatbot's responses. These are fixed categories, but you may have the option to toggle them off if you like to respond to a specific category manually.

You can pick three ways to respond to your customers:

1. Directing them to Microsite - This will lead them to your Brand's Microsite made in Momos.
   
   

2. Directing them to Custom Links- These are hyperlinks specifically tailored to direct users to designated pages, such as your organization's main website or other relevant online destinations.
   
   

3. Standard Text- This refers to predefined or templated responses utilized for consistent and efficient communication with customers.

For the Complaint category, you have the option to redirect to an agent by toggling "Redirect to Agent with no response"

Adding Custom Categories:

You can also create your own categories for eg. Partnership, Franchising.

1. Click Add New Category: Type in the Category Name 

2. Add Sample Questions: These are possible ways a customer can ask to particular question (Provide at least 3 examples of questions that are in this category)

3. Message to Answer Questions: Provide a response that you would like a chatbot to pick up to respond to your customers.

4. Save: After you input everything, make sure to save.

Resolution Question: 

At the end of the conversation, the chatbot assesses whether the customer's query has been satisfactorily addressed or not.

If the response is NO, prepare a message to hand over to a human agent for further assistance.

You can also opt to have it silently hand overed to an agent without sending an automated response.

You will receive the notification via email that a customer is waiting for your response.

If the response is YES, the Goodbye message will be sent.