How to Create a Survey

Created by Team Momos, Modified on Wed, 20 Mar 2024 at 08:55 AM by Team Momos

Introduction


Welcome to Momos Survey! This handy tool is available for all users, no matter the size or industry. It's a simple way to gather feedback and offers several perks for both businesses and customers.


Benefits:


  1. Boost your online reputation with Google Boosted Reviews, while also rewarding customers for their input, encouraging repeat visits to your store.

  2. Expand your customer list for future marketing campaigns.

  3. Enjoy the freedom of creating unlimited surveys for free, all easily customizable to suit your needs.

  4. Share your surveys effortlessly across various platforms, ensuring your audience is heard far and wide in the most convenient way possible.


Where To Find The Surveys Page?


To find the Surveys page, head to the left side of your main dashboard, under Care → Tools → Survey



After clicking on Surveys, you will be led to the Survey Dashboard page.


Survey Dashboard Page


On the Survey Dashboard page, you can see a quick total number of active surveys, total clicks, submissions and unreplied surveys.




Below are the surveys that were created; you may scroll down to view all the surveys created.


Clicking on one of the surveys will show a sidebar and will show the history of customers who have completed the survey.


Clicking on the upper right arrow icon will lead you to your survey.




How to Create a Survey?


On the survey dashboard page, simply click on the +Create button on the right side of the survey dashboard.


This will take you to the Survey creation page. Here are the fields you are able to set in this page:


Name Your Survey


This name won't be visible to customers; it's just for you to keep things organized. Make it clear and simple so you know what the survey is for.



Choose Brand


Pick the brand for the survey. Each survey is connected to a specific brand.



Award Offer For Completion



Choose if completing this survey rewards a Momos Offer. An Offer is a customizable reward that can be used in different ways. If you turn this on, you can select or create the Offer later on.



To learn more about Momos Offers, please read this article: [link]


Allow Customers to Rate My Staff


Choose if customers can rate your staff members. If you enable this option, you can collect detailed feedback about staff members who provide excellent service or gather feedback about them.



To use this feature, you'll need to upload your staff information in the Settings → Update Staff Information section. Turning this on will add two extra pages to your survey.




Recommend User's with Positive Surveys to Boost on Google Page


If a customer leaves a positive review on the survey, Momos will recommend that they also post it on your Google Business page.  We will show you what it looks like later




You can set what qualifies as a positive review by adjusting the slider under this option. Enabling this will add one page to your survey.



Styling Options




  • Brand Logo: Your brand's logo is automatically included from your Microsite or Business Info page. If you want to change it, click the up arrow to upload a new image.

  • Select Theme Color: Choose a color for certain parts of the survey, like the progress bar and next-page button.

  • Select Brand Font: Pick the font for your survey's heading and body text.

  • Remove Powered by Momos: Decide if you want to show the "Powered by Momos" badge on the welcome and thank you pages.



When you're done customizing, click "Create Survey" to go to the preview and editing page.


 You can always come back and edit these again when you click on "Settings"







Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article