Preset Survey Pages

Created by Team Momos, Modified on Fri, 23 Feb 2024 at 04:23 PM by Team Momos

Preset Survey Pages


The initial 11 pages when creating a survey are preset pages set by Momos. These first 11 pages contain the essential fields to fill out a basic survey! 


But that doesn't mean you cannot customize. You can learn more about customizing your own page here: Creating A Custom Surveys Page : Momos Support Center


TABLE OF CONTENTS


Page 1: Welcome Page

The Welcome Page is the first page of your survey. Here, you can:


Show or Hide Your Brand Logo



Show or Hide Your Brand Name

You can also edit in the text box to say what you want.



Select Offer (If Enabled)

If you've turned on "Award Offer For Completion" in the Settings page, you can choose the offer to give for completing this survey.



You can also create a new offer by selecting "Add New Offer" from the dropdown. This opens a sidebar where you can make an offer. You can read more about Momos Offers here:


create new offer in survey.gif


Title Choose to display or hide the survey title. You can also edit the text in the title box.

Subtitle Choose to display or hide the survey subtitle. You can also edit the text in the subtitle box.

Button Title Decide what text appears on the button.

button title.gif


Upload Background Image

Choose an image or gif to upload for your landing page.

Background Opacity

Set the opacity level for your background with the slider.



Page 2: Type Of Order

This page allows users to choose how they ordered from you. While it's initially set up for food and beverage (F&B) orders, you can customize and rename the options to fit your business better.

Title

Customize the text at the top of the page by typing in the editable text box.

Screen Shot 2024-02-08 at 12.36.26 PM.png


Order Options

This section includes three toggles and editable text boxes:

  • Dine-in
  • Delivery (Selecting this option shows Page 4 - Delivery Platform)
  • Pickup

You can change the text for each option and choose whether to enable or disable it.


page 2.gif

 Note: If there's only one option available, users won't see this page when filling out your survey. The single available option is automatically selected for them.


Page 3: Choose Location


On this page, users will find a list of available locations for your brand. They can choose one of the options to indicate the location they visited.



Title


Customize the text at the top of the page by typing in the editable text box.


Screen Shot 2024-02-08 at 12.48.16 PM.png



Choose whether the location is visible as an option for the user to select.


These locations match what's displayed in the Business Info page for your brand. To add a location, you'll need to do it there.


location page.gif


Note: If there's only one option available, users won't see this page when filling out your survey. The single available option is automatically selected for them.


Page 4: Delivery Platform


This page appears only if "Delivery" was selected on Page 2. Users can choose the delivery platform they used for their order here.


You can hide this page by unchecking the "Show this page?" checkbox.


Screen Shot 2024-02-08 at 1.06.38 PM.png


Title


Customize the text at the top of the page by typing in the editable text box.


Screen Shot 2024-02-08 at 1.07.08 PM.png


Food Delivery Platforms


Choose which platforms to show as options. These options come from the "Third Party Links" listed under your brand's Business Info, where you can view and edit them.


The options on this page depend on the location chosen on Page 3 [Insert Page 3 link]


delivery.gif


Note: That the options include all available choices from all your locations. For instance, if Location A only has Deliveroo and GrabFood, other options won't be shown. If only one option is available for the chosen location, this page will be skipped.


Page 5: Experience Rating


On this page, customers rate their experience, which determines the review score.


You can set what qualifies as a "positive" or "negative" review on the Settings page of the survey. [Insert Settings Link]

Screen_Shot_2024-02-06_at_3.23.13_PM.png

Title


Customize the text at the top of the page. It's best to make it clear that this is an overall rating of the customer's experience.


Screen Shot 2024-02-08 at 1.26.04 PM.png


Choose Rating Question Type


You can choose from different rating types, all of which are normalized to a 1-to-5 scale.


Here are the different rating types and their conversions to a 1-to-5 star format:


Star Type: Users Rate Their Experience Using Stars


star.gif

  • 1-3 Stars:
    • Conversion:
      • 1 Star = 1 Star
      • 2 Stars = 3 Stars
      • 3 Stars = 5 Stars
  • 1-5 Stars:
    • This is the default option.
  • 1-10 Stars:
    • Conversion:
      • 1 & 2 Stars = 1 Star
      • 3 & 4 Stars = 2 Stars
      • 5 & 6 Stars = 3 Stars
      • 7 & 8 Stars = 4 Stars
      • 9 & 10 Stars = 5 Stars


Emoji Slider: Uses 5 Emojis To Show Their Experience


emoji.gif

The 5 emojis represent a 1-to-5 scale, with the expression of the emoji indicating the rating.


Thumbs Up / Thumbs Down: A Choice Between Two Options

thumbs.gif

  • Thumbs Down = 1 Star

  • Thumbs Up = 5 Stars


Page 6: Experience Details


The Experience Details page allows customers to add more info to their review.


You can hide this page by unchecking "Show this page?" at the top left.


Screen Shot 2024-02-08 at 1.55.35 PM.png


Title


Customize the text at the top.


Screen Shot 2024-02-08 at 1.56.02 PM.png


Caption


Toggle to let customers leave extra feedback in an open text box. You can edit the header text. If enabled, this is a required field.


Screen Shot 2024-02-08 at 1.56.58 PM.png


Comments left here are analyzed and categorized by our AI on Momos, showing up in the Inbox and Care Analytics page. [Insert links here]


Upload Pictures


Decide if customers can add images to their review. All file types are allowed, with each file under 100 MB. Up to 25 files can be uploaded. You can make this a required field.


Screen Shot 2024-02-08 at 1.59.42 PM.png


Visit Date


Toggle if customers can pick their visit date. You can edit the header text and make it required.


Screen Shot 2024-02-08 at 2.00.17 PM.png


Visit Time


Toggle if customers can pick their visit time. You can edit the header text and make it required.


Screen Shot 2024-02-08 at 2.04.25 PM.png


Order Reference Number


Decide if customers need to provide a reference number. You can edit the header text and make it required.



Page 7 & 8: Experience Tags


The Experience Tags page lets customers choose from a selection of tags, which you can customize.

This page is optional; you can hide it by unchecking "Show this page?" at the top left.


Screen Shot 2024-02-08 at 2.26.37 PM.png


Title and Caption


Edit the text at the top of the page and the text above the list of tags. You can choose to show or hide this.


Screen Shot 2024-02-08 at 2.27.22 PM.png


Dependent on Order Type?


Toggle if tags should depend on the customer's order type. If enabled, the "Add or Edit Tags" section is divided into order types from Page 2.


dependent on order type.gif


Add or Edit Tags


Customize the tags customers can choose from.



Page 9: Personal Information


On this page, customers provide their contact details.


Show Logo


Choose whether your brand's logo appears on this page.


Caption


Decide if the caption text is visible and write your message in the editable text box.


Name


Edit the text box label for the reviewer's name.




Select Offer (If Enabled)


If "Award offer for completion?" is turned on, select the offer to reward upon survey completion from this dropdown.


Screen Shot 2024-02-08 at 3.56.25 PM.png


Email


Edit the text box label for the reviewer's email.


Phone Number


Decide if customers can leave their phone number. Edit the text box label and choose if it's required.


Screen Shot 2024-02-08 at 3.53.04 PM.png


Terms And Conditions


Decide if the Terms And Conditions checkbox is shown. Customize your T&Cs in the editable Rich Text box and choose if it's required.


Button Text


Edit the button text label.



Page 10: Boost On Google


This page encourages reviewers to leave their feedback on Google. For this page to appear, three conditions must be met:

  • The chosen location must be connected to a Google Business Page via Momos.

  • The review must meet the criteria for a "Positive Rating."

  • The setting "Recommend users with positive surveys to boost on Google page" must be enabled.


    google boost.gif

Header Text: Customize the header text and choose if it's visible.

Main Title: Customize the main title text and choose if it's visible.

Copy to Clipboard Text: Customize the clipboard text and choose if it's visible.

Show Review Text: Decide if the copied review text is shown.

Button Text: Edit the button text.


Page 11: Thank You

Here are the customization options for the final page of the survey:


Show Logo: Choose whether to display your brand's logo.


Title: Customize the main text and choose whether to show it.


Follow Text: Customize the subtext and choose whether to show it.


Screen Shot 2024-02-12 at 11.01.57 AM.png


Social Links: Select which social media platform buttons to display; you can add these links on the Business Info page.


social links.gif


Upload Gif Animation: Add an image or gif animation below the social media buttons.




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