Update Staff Information

The Update Staff Information section allows you to manage employee profiles in Momos. You can create staff records, assign them to specific brands and locations, and keep their details up to date.

Keeping this information accurate is important, especially if you enable staff ratings in surveys. Customers will be able to rate your team members by name.

TABLE OF CONTENTS

• Creating a New Employee Profile
• Editing or Deleting Staff Information
• Linking Staff Profiles to Surveys

Navigation

You can find the Update Staff Information section by going to Settings > Update Staff Information.

Creating a New Employee Profile

Follow the steps below to create a new employee profile. Once saved, the new employee will appear in your Staff Information list.

Editing or Deleting Staff Information

You can update existing staff information or remove staff profiles if they’re no longer needed. Follow the step-by-step guide below for detailed instructions.

Linking Staff Profiles to Surveys

If you want customers to rate your staff, you’ll need to enable staff ratings in your survey settings.

1. When creating a survey, go to Survey Settings.

2. Toggle Allow Customer to Rate My Staff.

Once enabled, customers will be able to rate individual staff members directly in their feedback. This allows you to:

• Highlight staff who consistently provide great experiences.

• Pinpoint areas where team members may need support or coaching.