Momos In-App & Mobile Notifications

Created by Team Momos, Modified on Thu, 20 Jul 2023 at 12:13 PM by Team Momos

Introduction

Notifications helps you to stay on top of your customer feedback and gives you a summary of what's happened since you last visited Momos


In this article, we will explore the different types of notifications available in Momos and how to manage them.


Where do I find my notifications?

On the web browser, you can find your notifications at the sidebar and at the top right, beside your name.



On mobile, you can find your notifications at the bottom right and also in the expanded side bar.



For mobile, you will also receive push notifications if you have allowed the app to do so.



What are you notified of in Momos?

Here is a table of the type of activities that will result in a notification being sent out.


ActivityReceiver Of Notification
Assignment to feedbackAssignee(s)
Auto-assignment to feedbackAssignee(s)

Mentioned in Internal Chat

  1. Assignee(s)
  2. Assigner
  3. Mentioned user(s)
  4. User(s) who left comments previously
New comment in Internal Chat
  1. Assignee(s)
  2. Assigner
  3. Mentioned user(s)
  4. User(s) who left comments previously
Update to assigned feedback
  1. Assignee(s)
  2. Assigner

 

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