Categories & Keywords

Created by Team Momos, Modified on Tue, 2 Jul at 1:21 PM by Team Momos

Categories & Keywords

Here you can have a deep dive on the keywords the customers provided from their feedback. At the top is a percentage summary of positive, neutral and negative mentions.

You can filter based on the following fields.

Sentiment:

Category Group:

Category:

Sub-Category:

Keywords:

There is a visual graph of the sentiments grouped by category group, category group and sub-categories. You can click on the sentiment for a deeper analysis:

This table shows the sentiment score based on location and is grouped by categories. You can click on the sentiment score for a deeper analysis:

At the end of the page are reviews with the highlighted sentiments. You can click on the review to redirect you to the source: